Lost items
Lost item on board
If you left a personal item onboard the aircraft, it depends on the airline and airport of arrival what you can do.
Flight operated by KLM arriving at Schiphol
If you arrive at Amsterdam Airport Schiphol and notice right away that you are missing an item, you can report this at any KLM desk or Schiphol Lost & Found desk . Already left Schiphol? Please contact Schiphol Lost & Found. They will try to locate your lost item.
All found items, including items left behind in the KLM Crown Lounge , are brought to Schiphol’s storage.
Flight operated by KLM arriving at another airport
Please report your missing item at the local airport’s arrival desk. They will assist you. As the aircraft in which you lost your item might already have returned to Amsterdam, we suggest also contacting Schiphol’s Lost & Found department.
Flight operated by Air France
If you lost something on board an Air France aircraft, please reach out to them. They’ll store found items up to 3 months.
Other airlines
If you lost something on board an aircraft operated by another airline, please contact the customer support department of that airline.
Item missing from your baggage
If you discover that something’s missing from your baggage, make sure to reach out to us within 7 days after arrival. We’ll discuss with you what we can do.